Outsourcing is booming in Costa Rica

The number of calls made in the United States that are replied in Costa Rica increases every day.

U.S. firms with worldwide operations resort to outsourcing here, in order to handle customer service and technical help. This way, international corporations lower their operation costs while more and more Costa Ricans find well-paid jobs in a market that is booming here because of several features the country has, such as its geographical location, skilled labor, and overall culture.

In 1998, according to the Costa Rican Coalition for Development Initiatives (CINDE in Spanish), two call centers with 200 employees were operating here; now 39 local and foreign firms provide 8,000 jobs in the ever-expanding sector.

According to Monica Castillo, from CINDE’s Service Support Area, the sector will open 6,000 new jobs this year, in areas such as software, data processing, medical care, and customer service.

Our thanks to our friends at La Nación – Costa Rica’s largest Spanish circulation newspaper for their permission to include their weekly news reviews.

Andrew Makarik

to@welovecostarica.com

Andrew Makarik is the main editor of WeLoveCostaRica, a fan of this sunny country. He is also a loving husband and a has a lovely daughter. By being a devoted family man and the biggest Costa Rica fan, he wants to make more people feel at home there. WeLoveCostaRica unites people and helps them find new home or a new travel destination. This website is a friendly community where everyone can find not only information, but also new friends and travel pals. Andrew is also passionate about IT and programming, so he himself maintains a friendly atmosphere in this cozy environment of WeLoveCostaRica.com.